Your Safety Our Highest Priority.
At JTNY, your safety and security are paramount. We have built our service with safety at its core, implementing multiple layers of protection to ensure you can travel with complete peace of mind. We are committed to creating the safest possible ride-hailing environment in Egypt.
How We Ensure Your Safety
Rigorous Driver Screening
Every JTNY driver undergoes a thorough background check, driving record review, and personal interview before joining our platform. We only partner with professional, responsible, and trustworthy individuals.
Comprehensive Driver Training
Our drivers receive extensive training covering safe driving practices, customer service excellence, navigation skills, and our strict safety and anti-harassment protocols.
Real-Time Trip Monitoring
All JTNY rides are tracked live via GPS from start to finish. Our dedicated monitoring team oversees trips to ensure everything runs smoothly and can intervene if necessary.
In-App Safety Toolkit
Access safety features directly within the JTNY app. Share your trip details with trusted contacts, contact emergency services discreetly if needed, and access our 24/7 support team.
Zero-Tolerance Anti-Harassment Policy
We are firmly committed to providing a respectful environment for both riders and drivers. We have a strict zero-tolerance policy against any form of harassment, and all reports are investigated thoroughly and acted upon swiftly.
Vehicle Safety Inspections
All vehicles on our platform undergo regular safety inspections and must meet our high standards for maintenance, cleanliness, and safety features.
Mutual Rating System
Our two-way rating system encourages accountability and respect. Both riders and drivers rate each other after each trip, helping us maintain a high-quality community and address any concerns promptly.
"I feel completely safe using JTNY. Their safety measures are excellent and the drivers are professional. I especially appreciate the real-time tracking and emergency features."
Sarah Ahmed, Regular Customer
99.9%
of JTNY riders report feeling safer than with any previous service
Travel with Confidence
Choose JTNY for a ride-hailing experience where safety isn't an afterthought – it's the foundation. We continuously review and enhance our safety measures to provide you with the secure and reliable transportation you deserve.